FAQs

Q1. How does shipping and delivery work?

Orders are usually processed and shipped within 72 hours. Once your order is shipped, you’ll receive an email with tracking details so you can monitor its progress until it arrives at your doorstep.
If you’ve ordered multiple items, they may ship from different locations depending on stock availability. We do this to get your full order to you as quickly as possible.
Delivery times vary based on your location. For express shipping, expect your order in 1 to 3 business days. Standard shipping typically takes 2 to 8 business days. Standard shipping is free on all orders over $50.

Q2. Can I change my shipping address?

Yes, you can! If your order hasn’t shipped yet, simply send us the updated shipping address as soon as possible, and we’ll make the change. Email us at julia@shineonboudoir.com with your new address.
If your order has already shipped, don’t worry – you can redirect it via the tracking link in your shipping confirmation email.
Please note: We cannot redirect or retrieve orders that have already been delivered to an incorrect address, so be sure to double-check your details at checkout.

Q3. Help! My order is lost/hasn’t been delivered?

While our couriers estimate delivery within 2-8 business days for standard shipping, delays can happen. If your order shows a ‘delayed’ delivery date, it means the courier is working on it.
If your order hasn’t arrived within 20 days, please get in touch with us, and we’ll initiate an investigation with the shipping provider.
Please note: Investigation timelines may vary, but we’ll do our best to resolve this as quickly as possible.

Q4. What is your return policy?

We offer free returns within 30 days of receiving your order. However, not all items are eligible for return. Items marked as "Final Sale" or "Non-Returnable" are excluded, unless faulty.
To initiate a return:

  1. Ensure you return the item(s) within 30 days of receiving them.

  2. Items must be in 'as new' condition with all original packaging and tags.

  3. Provide a photo of the item(s) before shipping for assessment.

  4. If returning a bundle, please note the refund will reflect the current price of the remaining items.

Example:
If you purchase a bundle and return part of it, the refund will be based on the current sale prices of the items you keep.
For more details or to start a return, email Hello@mavenblacklingerie.com.

Q5. I have an issue with my order, what do I do?

If something’s not right with your order, don’t worry! Our customer service team is here to help. Email us at Hello@mavenblacklingerie.com, and we’ll work to resolve any issues as quickly as possible.

Q6. How do I contact Maven Black?

We’re available via email and live chat to answer any questions you may have. Expect a reply within 24 hours!
Email Hello@mavenblacklingerie.com, and we’ll get back to you as soon as possible.
To chat with our team live, click the speech bubble icon at the bottom left of your screen.