Shipping policy
At Maven Black, we are committed to getting your lingerie to you quickly and securely. We offer a range of shipping options to ensure your order arrives on time, no matter where you are.
Processing & Shipping Times
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Orders are typically processed and shipped within 72 hours of purchase.
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Once your order is shipped, you’ll receive an email with tracking details so you can follow your package’s journey.
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If you’ve ordered multiple items, they may ship from different locations depending on stock availability. This ensures you receive your full order as fast as possible.
Shipping Options & Rates
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Standard Shipping: Expect your order within 2 to 8 business days. Standard shipping is free for orders over $50.
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Express Shipping: For faster delivery, choose express shipping, and your order will arrive within 1 to 3 business days.
International Shipping
We offer international shipping to a range of locations. Shipping fees and delivery times will vary depending on your location. Please refer to our checkout page for specific details.
Returns Policy
We want you to love your Maven Black lingerie. If you’re not completely satisfied with your purchase, we offer a hassle-free returns process within 30 days of receiving your order.
How to Return
To initiate a return:
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Contact Us: Email us at julia@shineonboudoir.com within 30 days of receiving your order.
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Return Eligibility: Items must be unworn, undamaged, and in their original packaging, including all tags.
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Refunds & Exchanges: You can request a refund or exchange. If you’re returning a bundle, the refund will reflect the current sale prices of the remaining items.
Exceptions
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Items marked as “Final Sale” or “Non-Returnable” cannot be returned unless faulty.
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Please ensure the items are in ‘as new’ condition to qualify for a full refund.
Refund Processing
Once your return is received and approved, we’ll process your refund within 5-7 business days. Refunds will be credited to the original payment method.
How to Contact Us
If you have any questions or need assistance with your delivery or return, don’t hesitate to reach out. Our customer service team is here to help!
Email us at Hello@mavenblacklingerie.com, and we’ll get back to you as soon as possible.