Terms of service

Welcome to Maven Black! By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before making a purchase or using our site. If you do not agree with any part of these terms, please refrain from using our website.

1. General Terms

  • These Terms and Conditions apply to all transactions conducted on the Maven Black website.

  • We reserve the right to update, modify, or revise these Terms and Conditions at any time, without prior notice. Any changes will be posted on this page, and the date at the top of this page will reflect the latest revision.

2. Products and Services

  • Maven Black offers fashion-forward lingerie, personalized styling advice, and a lingerie concierge service to assist customers in selecting the perfect pieces for their needs.

  • All product descriptions, prices, and availability are subject to change without notice. While we strive to provide accurate and up-to-date information, we cannot guarantee that all details are always error-free.

3. Orders and Payment

  • By placing an order, you are making an offer to purchase products, subject to availability and acceptance by Maven Black.

  • All payments must be made in full at the time of purchase. We accept various forms of payment, including credit/debit cards and other secure payment methods available at checkout.

  • Once your payment is processed, you will receive an order confirmation email. This is an acknowledgment that we have received your order. It is not an acceptance of the offer.

4. Shipping and Delivery

  • Orders are usually processed and shipped within 72 hours. Once your order has shipped, you will receive tracking details.

  • We offer both standard and express shipping, and the shipping times depend on your location. For more detailed information, refer to our Delivery + Returns Page.

5. Returns and Exchanges

  • We want you to love your purchase! If you are not fully satisfied with your order, we offer returns and exchanges within 30 days of receiving your items.

  • To be eligible for a return, items must be unworn, undamaged, and in their original packaging. Please note that certain items may be excluded from returns (such as final sale items).

  • For more information, refer to our Returns Policy.

6. Intellectual Property

  • All content on the Maven Black website, including text, images, logos, designs, and graphics, is the property of Maven Black and is protected by copyright laws.

  • You may not use, reproduce, or distribute any content from our website without prior written permission from Maven Black.

7. Limitation of Liability

  • Maven Black is not liable for any damages arising from the use or inability to use our website, products, or services, including indirect, incidental, or consequential damages.

  • We do not guarantee that our website will be free from viruses or other harmful components, and it is your responsibility to ensure you have the necessary protection when using our site.

8. Privacy Policy

  • Your privacy is important to us. By using our website and placing an order, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal information.

9. Contact Us

If you have any questions or concerns about these Terms and Conditions, or if you need assistance, please contact us at Hello@mavenblacklingerie.com.